IT Focus Area: managed services
October 8, 2018
Top 3 IT Services That Will Rule 2019
Acts of service ― no…not the love language — will dominate the tech industry in 2019. From cloud services to storage and managed services, more organizations are looking for ways to stretch their IT dollars and meet peak demands.
Digital transformation makes market disruption the norm; and with that, IT leaders are challenged to more aggressively embrace innovation. Hardware, software, and networking infrastructure and maintenance costs can weigh heavy on your bottom line. With an ever-growing need to evolve, scale and secure IT, an increased number of IT leaders are looking to leverage service providers who can serve as an extension to an organization’s IT team.
IT Services by the Numbers
- Forrester predicts that both business and government spending on software and services will increase by 5.1% this year
- According to IDC, almost half of IT spending will be cloud-based technology in 2018, reaching 60% of all IT infrastructure and 60-70% of all software, services and technology spending by 2020
- Overall, the IT services growth trend indicates a 4.6% rise in 2019
The Top Three IT Services for 2019
1. Managed Hybrid Cloud Services
If for nothing else, hybrid cloud technology is notorious for providing balance for IT leaders looking to transitioning into the cloud. Moreover, choosing a hybrid cloud approach gives IT the chance to cut back on hardware and software, increase flexibility, and access services that cannot be built on-premises. However, IT administrators may experience difficulty with hybrid cloud when it comes to:
- Maintaining compliance
- Having the right technology expertise
- Managing growth, leading to over-provisioning or under-provisioning
- Application performance
- Uncertainty with SLAs and lack of security control
Because of these challenges, experts predict a surge in cloud services, growing 18 percent by 2021.
Managed service offerings present organizations with the ability to deliver IT services faster, better and more cost-effectively. Likewise, companies serving as a single provider can support IT departments through application transformation, engineering and operations.
PRO TIP: When choosing a vendor for managed cloud services, you’ll want to look for a provider that offers multiple delivery models including, on-prem, off-prem, cloud and as-a-service models.
2. Managed Services for Analytics
The role of data in business hasn’t changed, but organizations are now beginning to better understand its value. The challenge is in unlocking the power of the data we recognize as being valuable.
IT administrators are currently grappling with:
- Never-ending cycles of compiling and tuning open source software
- Months of system building, tuning and maintenance
- Sprawling complex application silos with redundant copies of data
- Data bottlenecks and storage to GPUs to apps
- Legacy environments built for batch processing and not real-time analytics
The modern era of analytics requires a new approach:
- A modern, fast and scalable architecture
- An elastic environment that offers non-disruptive growth
- An environment that is tuned for all types of workload for consolidation
- The ability to provide real-time analytics
According to the Dresner Advisory Services’ 2017 Big Data Analytics Market Study, last year, big data adoption reached 53 percent, up from 17 percent in 2015. The report also concluded that data warehouse optimization remains the top use case for big data, followed by customer/social analysis and predictive maintenance.
With the increase in adoption, so too comes the need for expertise. The problem? There’s a major talent gap with data scientists. According to Villanova University, 78 percent of surveyed organizations report problems in recruiting for data analyst positions.
With the lack of talent resources, experts predict a rise in the investment of managed services for data and analytics support. Enterprises will look to managed service offerings that provide end-to-end infrastructure support, leveraging deep knowledge, industry expertise and best practices. With this service comes the added measure of expertise on demand. As a result, IT staff can focus more on mission-critical issues.
PRO TIP: When looking for a managed service provider for your big data and analytics initiative, look for a vendor that offers on-going maintenance and support. You’ll want a vendor that provides priority availability of a subject matter expert for consultations. Additionally, having a vendor that provides “as-needed staff extension” is a plus.
3. Storage Services
One common IT issue every business can relate to: effectively managing their business-critical data. If you can get past dealing with unpredictable growth, over-provisioning and under-provisioning, you’ll also have to survive painful forklift upgrades every three to five years. Sweet.
It can be tough to forecast your organization’s needs, so the purchasing and procurement process can be time consuming and inefficient, and it often addresses the peak, or worst-case scenario, rather than the expected day-to-day usage. And with limited human and financial resources, IT leaders are looking to storage services and subscription options to accommodate growth gaps.
Storage services give organizations the opportunity to:
- Buy storage once, and upgrade as needed without disruption or re-buying TBs
- Apply a cloud-like approach to on-prem storage, providing a subscription-based storage experience
- Experience a SaaS-like model but tailored for on-prem storage
- Better economics for routine modernization
PRO TIP: Look for a storage service provider that adds continual value by helping you reduce your IT footprint and total cost of ownership. Try to find a vendor that gives you credit for the TBs you already own when expanding and consolidating.
Making the Shift Toward IT Services
Today’s IT leaders are seeking new ways to yield better business outcomes without breaking the bank. As a result, IT services are quickly becoming the new normal. Amid the backdrop of data growth, limited resources, budgets and expertise, finding the right IT service provider is all in determining which delivery model will best serve your bottom line.