IT Focus Area: infrastructure operations
July 12, 2017
What You Should Ask and Know About Your Support Services Providers
As your IT environment grows and you serve more clients, it is important to have partners who can support you in a timely manner and do it right the first time.
Today’s IT environments are more complex than ever and some support service providers make it harder to manage your environment by keeping you on long hold times or not providing you with dedicated engineers familiar with your environment or with the right credentials or experience to help you.
Consider this information as you read the infographic below:
• 288x the complexity of yesterday’s network
• Your clients expect a wonderful experience despite increased complexity
• How much will downtime cost your company if you went down?
• The four critical things to look for in a partner that provides support services
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