Susan serves as a Delivery Program Manager on our largest professional services' program accounts. She is accountable for providing governance on all the delivery projects, including weekly client program meetings and status reports, deliverable quality reviews, client satisfaction readouts, resource management, and ongoing financial management. She also ensures the development of comprehensive Statement of Works (SOW) and properly-sized work effort estimates. She has more than 30 years of experience in large, complex program management, mergers and acquisitions, and IT operations management.
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